Privacy Policy

Cladtek group is dedicated to prioritizing the importance of privacy protection policies within our operational activities. We are committed to safeguarding the personal data of individuals associated with the Cladtek digital information, including employee, customer, sub-contractor, and business partner personal data.

Incorporating privacy notices into every aspect of our digital presence reflects our unwavering commitment to privacy. This principle is summarized in the following action:

  • Clarity and Transparency: Cladtek Group is committed to fostering transparency in our operations. We believe that by responsibly gathering and safeguarding your personal data, we empower individuals to make informed decisions and provide consent confidently to Cladtek Group
  • Accessibility: Cladtek Group exercises great care when transferring Personal Data to third parties such as suppliers, sub-contractors, business partners, and government authorities
  • Right: Cladtek Group builds trust with users by respecting the rights of individuals, ensuring that your Personal Data remains fully under privacy control
  • Consent Usage: Cladtek Group only uses Personal Data for specific purposes outlined in this Notice, and Cladtek Group will retain it for as long as necessary for those purposes or as required by regulations
  • Legal Compliance: Cladtek Group has established strong cybersecurity practices in line with leading industry standards to protect Personal Data.

This document emphasizes the implementation of privacy notices within the digital information utilized by Cladtek. It underlines the commitment to privacy and data protection throughout the organization’s digital ecosystem. The focus is on ensuring that each application and websites informs users about how their personal data is collected, used, and protected and further details are described as follows:


  1. Validity of Privacy Notice

In the digital landscape of Cladtek group, the validity of the privacy notice holds paramount importance. This aspect ensures that Cladtek group adheres to legal requirements and ethical standards regarding the handling of personal data that collect, obtain, or process when cooperated with the following activity:

  • Conduct business with Cladtek Group, whether as an contractor, suppliers, or business partner of Cladtek and/or
  • The customer of Cladtek, using Cladtek’s digital products or services, using applications, visiting facilities, and/or Cladtek website
  • There a Cladtek’s policy with the respect to access to the personal information that a strictly for the authorized Cladtek employee. No one other that the authorized granted access to the data except with the written approvals granted by the CEO

In the event of more specific privacy policies, the provisions related to privacy also follow those policies. Cladtek group suggest all commoners to read this Privacy Notice together with our product/service terms and conditions as they may contain more specific information regarding those products/services.




  1. Method Acquisition and Processing of Personal Data by Cladtek Group

In carrying out operational activities, Cladtek group acts as the Controller of the Personal Data, collecting Personal Data based on legitimate grounds in accordance with applicable laws and regulations, and depending on the type and purpose of the collection of Personal Data.

In general method, we collect and process Personal Data on several grounds, including:

  • Users consent to the Privacy Notice and the agreement before give the personal information
  • Collects personal data in accordance with lawful and transparent practices, ensuring compliance with applicable data protection laws and regulations. This includes obtaining explicit consent from individuals, when required, and able to providing clear and accessible information regarding the purposes of data usage
  • Adheres to principles of fairness and lawfulness in its data collection activities, ensuring that personal data is obtained only for specified, explicit, and legitimate purposes to minimize intrusiveness and respect the privacy rights of individuals
  • Cladtek group implements appropriate technical and organizational measures to ensure the security and integrity of collected personal data, protecting it against unauthorized access, disclosure, alteration, or destruction.


  1. The activity related the collection Personal data

Cladtek Group gathers your Personal Data through various activities, including:

  • Collaborate with Cladtek Group, such as during due diligence activities, registering your company in procurement and/or accounting and billing systems, correspondence, or registering your company to become a business partner of Cladtek
  • Utilize Cladteks network, products, and services
  • Visit facilities provided by us, such as office buildings and/or customer service centres
  • Inquire as a customer, register for information, or other services
  • Respond to communications from Cladtek Group (such as SMS, email, questionnaires, or surveys)
  • Interact with Cladtek’s websites, such as to learn about Cladtek’s products and services, submit application forms, fill out surveys, or use online services. (If your browser enables internet cookies, this may facilitate Cladtek Group in tracking personal preferences, visited pages, etc.)
  • Participate in Cladtek’s social media pages
  • Participate in promotional events or loyalty programs organized by Cladtek Group
  • Contact with Cladtek Group related call center physically, by phone, or electronically to submit complaints or other services.


  1. The detail of Personal data

The detail of Personal Data able to collect might include, but are not limited to:

  • Contact information (such as full name, address, email address, and telephone number)
  • Identification information (such as date of birth, National Identity Card (KTP), Family Card (KK), passport, Tax Identification Number (NPWP), Social Security Administration Number (BPJS), Driver’s License (SIM), or other government-issued identification)
  • Demographic information (such as age range, marital status, gender, nationality, religion, race, and ethnicity)
  • Photos and video recordings, such as photos and/or video recordings for documentation purposes, photos you submit for contests, reporting requirements of agreements, and recordings from CCTV cameras.
  • Specific information related (such as preferences, closed user groups & family
  • Banking information (such as account numbers, credit card information, billing payment history)
  • Geographic location information, such as location obtained from your IP address or GPS, Base Stations, Bluetooth or Wi-Fi signals
  • Some of our services use biometric information for identification or authentication. Biometric data may include fingerprints, signature, voice, audio, and/or video
  • Related Information from and about various technologies used in range of our services (SCADA or Internet of Things “IOT”), such as computers, phones and tablets, as well as interactively with our Network.


  1. The detail usage of Personal data

The Personal Data may be obtained and processed by Cladtek Group for the following purposes:

  • To communicate and contact related the business purposes
  • Provide related services and products
  • To deliver products, services, and offers that may be of interest to you
  • To inform about benefits and changes to our products or services
  • To provide you with our latest offers, advertisements, and promotions
  • To address and resolve your complaints
  • To provide you with security updates, versions, features, options, and controls related to your system or device
  • In everyday business operational activities
  • To process payments or related financial purposes such as perform accounting, auditing, reconciliation, and billing activities, including law enforcement and crime prevention, protecting our legal rights and yours, and fulfilling our obligations under contracts to you and our business partners
  • For research and studies related to our business operational activities
  • For functionality, development, and improvement of services
  • To provide network connectivity, measure the level of service usage, diagnose problems, and provide the latest security features
  • To test, modify, enhance, or develop new products, services, and technologies, and to identify existing trends
  • For advertising and marketing, as long as your data is relevant for this purpose
  • We may use your device’s physical location, combined with information about the ads you see and other information we obtain, to provide personalized content for you in the range of Cladtek’s services.
  • In some purposes, we use the Personal Data to generate automated decision-making (including profiling) that may affected
  • You can choose to allow or refuse these advertising offers. You can also refuse permissions requested through your device. However, if you choose to refuse these offers and/or permissions, we may not be able to provide you with personalized services and content, which may be beneficial to you.



  1. The detail authorized user for accessing the personal information

These authorized users are granted access based on their roles and responsibilities within the organization and are expected to adhere to strict data protection protocols and confidentiality agreements.

Usual departments that commonly access personal information may include:

  • Human Resources (HR): HR departments often require access to personal information for employee management purposes, such as recruitment, on-boarding, payroll processing, performance evaluation, employee benefits administration and visitor monitoring purposes.
  • Finance and Accounting: The finance and accounting departments may access personal information for financial transactions, billing, invoicing, expense management, tax compliance, and auditing purposes.
  • Customer Service and Support: Customer service team (Project & QHSE) may access personal information to provide assistance and support to customers, including resolving inquiries, handling complaints, processing orders, and managing customer accounts
  • Legal and Compliance: The legal and compliance departments may access personal information to ensure regulatory compliance, manage legal matters, handle data protection issues, and respond to legal requests or disputes
  • Information Technology (IT): IT departments often manage access to personal information stored in digital systems and databases, ensuring data security, implementing access controls, maintaining system integrity, and providing technical support
  • Marketing and Sales: Marketing and sales teams may access personal information to develop targeted marketing campaigns, analyse customer behaviour, generate leads, and manage customer relationships.
  • Research and Development (R&D): R&D departments may access personal information for product development, market research, testing, and innovation purposes
  • Operations and Logistics: Operations and logistics departments may access personal information for supply chain management, inventory tracking, order fulfilment, and logistics planning.

Cladtek Group implement robust access control measures and regularly review and update access permissions to prevent unauthorized access to personal information. Additionally, there’s a training and awareness programs handling to help ensure that authorized users understand their responsibilities related sensitive data and adhere to relevant privacy policies and regulations.


  1. Detail Storage of Personal Data (Retention)

The Personal Data collected will be retained for the period necessary to fulfil the purposes mentioned above. We may store your Personal Data to provide the business related, or for other legitimate purposes, such as complying with our legal obligations based on laws and regulations and obligations from government authorities, resolving legal issues, and conducting our business operational activities. The retention period of Personal Data is based on applicable legal requirements. However, if there are no relevant laws and regulations, your Personal Data will be stored for as long as necessary. Furthermore, this Personal Data may be stored in printed or electronic copies.

We may store your data in data centres or archive storage spaces managed by us or by data storage service providers, for and on our behalf. All storage locations, systems, and products have been equipped with the necessary security controls to ensure the protection of Personal Data.

The retention period may vary depending on the type of information and the legally mandated storage periods, the progress of legal proceedings, the business implementation needs, the execution of intellectual property rights, agreements, operational needs, and archiving. In the event your Personal Data is deleted from our systems, it will be erased or destroyed using appropriate security protocols to prevent reconstruction or re-reading by unauthorized parties.


  1. Security

We endeavour to process your information in a secure environment by preventing unauthorized access or unlawful processing. We also safeguard your Personal Data from loss or damage. We have implemented various types of physical, technical, and administrative security measures to protect your Personal Data and our networks from unauthorized access. These measures include:

  • Proper measure to ensure data protection.
  • Ongoing compliance with privacy and security practices.
  • Ongoing ISO 27001 Information Security Management Systems (ISMS) certification.
  • Planned audits to enhance our operational standards.
  • Limiting access to Personal Data only to personnel with a legitimate need to know the data.

We request our suppliers and vendors to implement similar protections when they access or use the Personal Data we share with them. We also continually encourage you and all the Cladtek’s service users to protect the data, systems, networks, and services they use. However, no technology, data transmission, or system can be secure guaranteed.


  1. Detail information sharing and Corporate action

We collaborate with our other partners to provide services as part of our obligation to you. When we provide your Personal Data to our partners with necessary measures as describes in contractual agreement to limit the use of your Personal Data only for legitimate reasons in accordance with this Privacy Notice, as well as adequate confidentiality and security measures. In addition to these purposes, we also share information with third parties to fulfil our legal obligations to fulfil other legitimate interests while considering the purposes, needs, and balance of our interests and your rights. In the event of corporate actions resulting in the transfer of Personal Data, we will notify you as required by law and regulations.


  1. Consent to Personal Data Processing Terms

By providing your Personal Data to Cladtek Group, you agree that:

  • In awareness when read and understood this Privacy Notice and consent to the use of your Personal Data as set forth in this Privacy Notice
  • In the event you provide us with Personal Data related to another individual (such as your spouse, family member, friend, or other party), you represent and warrant that you have obtained and obtained consent from that individual to, and hereby consent on behalf of that individual for the use of their Personal Data as set forth in this Privacy Notice
  • All statements you provide are true and accurate to the best of your knowledge, and you have not intentionally omitted any relevant information that may be detrimental
  • The consent you provide to us is given without coercion from any party.

Privacy Notice Updates: Cladtek reserves the right to update this Privacy Notice without prior notice to you, whenever necessary. This Privacy Notice is the latest and will supersede previous versions. We strongly advise you to periodically review this Privacy Notice to stay informed about any changes.